FAQ

General Boarding questions

What animals do you take for boarding?

We provide boarding for rabbits and guinea pigs.

Where are you located?

Our address is 360 Wood Duck Lane, Newmarket, Ontario, Canada L3X2X8.

What are your opening hours for drop-offs and pick-ups?

Drop-offs are typically available Tuesdays, Thursdays, Saturdays, and Sundays between 4:00 PM and 5:00 PM, while pick-ups are usually scheduled for the morning hours between 7:00 AM and 9:00 AM.

   Please note that all drop-offs and pick-ups are by appointment only. We’re a family-run business, so availability may             vary slightly depending on our schedule—but we do our best to accommodate our clients’ needs. Unfortunately, we’re       not able to accept unscheduled drop-ins at this time.

How do I book a stay for my pet?

Please fill out the boarding application found here - Book Your Stay Here

Do I need to pay a deposit to reserve a spot?

    We require full payment at the time of booking to secure your spot. With a limited number of pens available, this helps ensure that every space is filled and ready for guests. Most customers prefer not to wait on last-minute cancellations, so booking in full guarantees your reservation. 

Accommadation & Environment questions

What is the boarding environment like?

We provide a calm, cozy, and stress-free environment designed specifically with rabbits and guinea pigs in mind. Each        guest has a clean, spacious enclosure with soft bedding, daily enrichment, and plenty of hay to munch on. We play              gentle background music, maintain a quiet atmosphere, and follow a consistent routine to help your pet feel safe and        relaxed. Whether your pet loves to explore or prefers to snuggle in their hidey house, we tailor their experience to their     individual needs and personality. Our goal is to make them feel right at home while you're away. 

Will my pet be housed on their own or with others?

Although all of our guests are kept in the same area, they are not able to touch or see each other.  We have actually found that most guests are happier when they have company, compared to those that are here on their own.

How often are the pens cleaned?

Pens are fully cleaned each and every morning, and tidied up through the day as needed.  Each pen is completely sanitized between guests.

Is the boarding area climate controlled?

Yes.  We do aim to keep the area between 18 C and 20 C as we don't want anyone overheating, and do have ceramic tiles for those pets that tend to seem warmer than others.

Feeding & Care questions

What food do you provide?  Can I bring my own food?

We can provide hay for our guests, but do need at least 2 day's worth of their current hay for transitional purposes to         avoid any upset stomachs.  We can also provide pellets for rabbits and guinea pigs.  We feed an even mixture of Oxbow     adult pellets and Martin's Adult Pellets.  If your pet has had stomach issues in the past, you will need to provide their          hay and pellets for their entire stay to avoid any issues.

We provide all guests with a 'salad' twice each day.  Typically, our salads consist of romaine lettuce, red and green               lettuce, radicchio lettuce, cilantro and parsley.  We also sometimes have dandelion, dill, peppers, cucumber and garden     fresh kale (given sparingly).  Please let us know if your pet cannot have any of the items listed.

We cannot take items that need to be refrigerated at this time due to lack of space.

Everyone gets a clean and full water bowl at all times.

How often are the guests fed?

Everyone gets breakfast after their pen is cleaned each morning, and then dinner after their pen is tidied in the evening.  Everyone also gets a small bedtime treat at lights out.  All guests have hay 24/7 and it is topped up as needed.

Can you accommadate special diets?

Most of the time, yes!  Please ask if your pet has any special dietary needs.

Health & Safety questions

What happens if my pet gets sick while staying with you?

If your pet becomes unwell during their stay, we will first try to contact you immediately. If we cannot reach you, we will then contact your emergency contact.

Please note that most veterinary clinics require owner authorization before providing treatment. If we are unable to reach either you or your emergency contact, we may need to wait until we hear back from you before proceeding with any care.

If we do get in touch with you, we will follow your instructions regarding your pet’s care. However, if we believe your pet requires veterinary attention and neither you nor your emergency contact can attend, we may be able to take them to the vet ourselves. In this case, a $200 fee will apply to cover transport and the time required, as we must ensure the rest of our guests remain cared for in our absence.

Are you experienced with administering medication?

Yes!  We can give oral, topical or IM medications as directed by a veterinarian.  

Do you require rabbits to be vaccinated against RHDV2?

At this time, we do not require rabbits to be vaccinated against RHDV2, as the virus has not been reported in the GTA. However, we do strongly recommend vaccination for added protection.

If you choose to vaccinate your rabbit against RHDV2:

• The vaccine must be administered at least 21 days prior to boarding.
  
  

• The vaccine must remain valid for the entire duration of your rabbit’s stay.
  
  

• If a booster is due, it must be given no less than 14 days before boarding begins.
  
  

Please note that this policy is subject to change should RHDV2 be detected in the GTA.

We also advise all pet parents to be aware that RHDV2 is endemic in Europe and Australia, and a new strain has                   recently been reported in Europe. If you’ve traveled to any of these regions, please exercise caution upon your return,        as the virus can be inadvertently brought back via clothing, shoes, or luggage.

Your rabbit’s health and safety are our top priority, and we appreciate your understanding and cooperation.

Is there a veterinarian clinic nearby?

Yes!  We are approximately a 15 minute drive from VCA Canada 404 Veterinary Emergency and Referral Hospital, as well as a few general practise clinics that also see rabbits and guinea pigs.  

Before the Stay questions

What do I need to bring?

Here is a helpful list of what to bring: Favorite toys, chew toys, treats, blankets/towels, stuffed animals or other favorite items from home.  You may need to bring pellets and hay if your pet has a sensitive stomach or special dietary needs.

We cannot accept large or heavy items, breakable items such as ceramic bowls, litter boxes, dirty items or anything covered in hair.

Our space is limited so usually suggest making sure the items coming with your pet can go in their pen or will sit on top of their carrier.

Can I have a tour of your facility before booking?

To maintain a peaceful environment for our boarding guests, we do not offer in-person tours when animals are on site. However, we’re more than happy to provide photos and videos of our setup upon request. Drop-offs and pick-ups are handled curbside for a smooth, stress-free transition.

What do you provide in the pens?

We provide all litter boxes and have Litterbuns products for rabbits, and low entry litter boxes for guinea pigs.                      Everyone gets a water bowl and hide spot/house.  We have some tunnels for those that won't chew them, and have            stacking cups and snuffle mats as we never feed pellets in a bowl to reduce the risk of choking.  We also have hay bags       to reduce waste and monitor pets closely to make sure they are able to use them.  Guinea pigs are housed in C&C pens     and fleece bedding is used.

Communication questions

Will I receive updates during my pet's stay?

Yes!  We send pet parents daily updates each morning before 11am.  We can send pictures over email, or we can send short videos through Facebook Messenger.  At this time we do not send text updates, but may be able to provide WhatsApp updates - please ask if that is your preference! 

Can I contact you while my pet is boarding?

Of course!  Most pet parents will ask any questions once they've received the morning update.  However you can always check in (we don't tend to answer after 8pm unless there is an emergency though) whenever you get the urge!  We operate on the saying "no news is good news" and will always reach out if we notice anything off/strange about your pet.

Can I extend my pet's stay if needed?

Yes, we will do our best to accommodate an extension for your pet's stay if needed, provided we have availability.               However, our space can fill up quickly, and we can't always guarantee we will have the room. If you anticipate needing        an extension, please let us know as soon as possible so we can work with you to secure a spot for your pet. 

Pricing & Policies

What are your rates?

Please see our prices here - 2025 Prices

Do you offer any discounts?

We offer a discount to anyone booking a continuous stay of 31 days or more.  

What is your cancellation policy?

We require a minimum of 14 days' notice for any booking cancellations. If you need to cancel your reservation, a 20%         booking fee will be retained. Cancellations made with less than 14 days' notice are non-refundable.

    However, if another animal is able to fill the spot, the 20% booking fee will still be retained, but the remaining amount will be refunded.

    We recommend booking only when you're 100% sure of your plans, as cancellations are rare—there have only been two cancellations in the past three years!

Do you charge for late pickups?

Yes, we do charge for late pickups. If your pet is not picked up at your scheduled pickup time, there will be an additional     $50 fee, plus an extra daily charge. This amount must be paid in full before you can pick up your pet and we will need to     reschedule a pick up appointment.