We offer boarding for rabbits and guinea pigs.  Other small pets such as hamsters/small birds can be discussed.  We DO NOT offer boarding for cats/dogs.

We are located in Newmarket, Ontario, Canada.

Yes!  With over 30 years of experience owning these animals, as well as a B.Sc in Zoology from Guelph University!  You can be assured that your pets will have a very educated and knowledgeable caregiver while they are in our care.

Please fill out the application found here - Reina's Rabbits - Book your stay HERE!   Once we look it over, we will email you to ask any questions that have come up.

Our rates can be found here - Reina's Rabbits - Services & Pricing 

An owner needs to provide a minimum of 14 days’ notice should they need to cancel their booking. A 20% booking fee will be kept and any cancellations made with less than 14 days’ notice will result in no monies being refunded. In the case that another animal is able to be booked into the spot, the 20% booking fee will be retained and the remainder will be refunded. 

We have limited boarding spots at any given time and are regularly fully booked.  We always suggest booking your pet's stay when your plans are finalized as we do need payment in full to book the spot.

At this time, we do not require rabbits to be vaccinated against RHVD2, as there have been no reported cases in the GTHA.  However, we strongly recommend that owners educate themselves about this highly contagious and often fatal virus an consider vaccinating their rabbits for protection.

RHVD2 vaccines require annual or biannual boosters, depending on the brad used.  Your rabbit will not be protected if they are not kept up to date with their vaccine schedule.

Please also be aware of the new strain of this virus now circulating in Europe.

Guinea pigs do not require any vaccinations at this time.

Your pet’s health and well-being are our top priority. If we notice any signs of illness or unusual behavior, we will contact you immediately. If the condition worsens and we cannot reach you, we will contact your emergency contact for further instructions.

If no emergency contact is provided or they are also unreachable, our options are limited, as veterinary clinics require owner consent before proceeding with any treatment.

Should veterinary care be needed, we can transport your pet to a vet clinic in Newmarket for a starting fee of $200. This fee is due to the fact that we have other pet's in our care that will need to be looked after while we are with your pet.  All veterinary costs are the owner's responsibility. We strongly encourage owners to leave detailed emergency care instructions and a trusted emergency contact to ensure prompt care if needed.

We only accept rabbits and guinea pigs that live fully indoors, unless they have a recent health certificate from a veterinarian stating they are free from communicable diseases and parasites and have been treated with Revolution at least 1 week prior to their stay but no more than 3 weeks prior. This policy helps protect the health of all animals in our care.

Please keep in mind that sudden changes in environment and temperature can be extremely stressful for rabbits and guinea pigs, and although we do keep a temperature controlled space (around 19 - 20 C) they could still have trouble adjusting.

If you have any questions about this policy or need guidance on preparing your pet for boarding, please feel free to contact us.

We maintain a high standard of cleanliness to ensure a safe and comfortable environment for all boarded pets. Each morning, we fully clean all litter boxes, water dishes, and pens, providing fresh bedding, hay, and water. Throughout the day, we spot-clean as needed to keep everything tidy.

Between boarders, we perform a deep clean and complete sanitation of all pens, litter boxes, and accessories to ensure a fresh, hygienic space for the next guest. We use pet-safe cleaning products to keep your rabbit or guinea pig healthy and safe.

Yes, intact (not spayed or neutered) rabbits are accepted, but there is a 20% additional charge to account for the extra cleaning required and the potential for increased territorial or aggressive behaviors due to hormones.

Guinea pigs, however, do not typically display these same behaviors, so there is no additional charge for intact guinea pigs.

No, for safety and health reasons, all boarded pets are housed separately and do not have direct contact with other rabbits or guinea pigs during their stay. Rabbits can be territorial, and introductions between unfamiliar animals can lead to stress or injury.

Each pet will receive individual attention, enrichment, and lots of pets and cuddles as needed during their stay. If you are boarding bonded pairs or groups, they will, of course, stay together.

We provide high-quality, locally grown hay, which is currently a 2024 2nd cut mixed grass hay with some alfalfa. This hay is fresh, nutritious, and an excellent source of fiber for both rabbits and guinea pigs.

For pellets, we offer a mix of Martin and Oxbow rabbit pellets to ensure a balanced diet.  We do not currently have any guinea pig pellets available.

Fresh greens are also provided daily. We normally have:
🥬 Red & green leaf lettuce
🥬 Romaine lettuce
🥬 Radicchio lettuce
🌿 Dandelion, cilantro, parsley
🌿 Sometimes dill and peppers (green peppers are given to all guinea pigs for extra vitamin C)

If your pet has specific dietary needs or preferences, please let us know! You're also welcome to bring their usual hay and pellets to keep their diet consistent during their stay.  We cannot take any fridge items currently.

At this time, we do not offer playtime outside of the pen, as we do not have the space to safely provide this. However, we ensure that all pets have ample room to move around and will provide a larger pen space if possible during their stay.

If you would like to guarantee a larger space for your pet, we recommend booking two pens. Please contact us for availability and pricing.

Yes! All of our guests are free roam to some extent at home, and we understand the concern about transitioning to a pen. However, we find that most rabbits feel more comfortable in a smaller space while boarding, as it helps them feel secure in a new environment. A larger space can sometimes be overwhelming and stressful, especially for first-time boarders.

For repeat guests, we often see increased confidence, and if they are comfortable, we try to provide a larger pen space when possible. Rest assured, all of our pens are spacious enough for rabbits to run and do binkies, and guinea pigs have ample room to explore and popcorn during their stay.

If you have concerns, feel free to reach out so we can discuss how to make your pet’s stay as stress-free as possible!

To ensure your pet has a comfortable and stress-free stay, please bring the following:

✅ A secure carrier – It must lock properly and be in good repair for safe transport or in case of emergency.
✅ Chew toys, treats, or favorite blankets – All items must be clean and hair-free upon arrival.
✅ Pellets and hay for at least the first two days – This helps transition your pet to the food we provide.

🚫 We cannot accept:
❌ Large or heavy items (limited storage space)
❌ Items that are not clean upon arrival
❌ Litter boxes

To help save space, please ensure all items can fit on top of your pet’s carrier. If you have any questions about what to bring, feel free to ask!

We currently provide updates via email or Facebook Messenger and typically send updates each morning with details on how your pet is doing.

🚫 Please note: We cannot provide updates via phone call or text, as this may result in additional charges. 

If you have a preferred method between email or Messenger, please let us know at drop-off!

If we have space available, we can usually extend your pet’s stay with enough notice. However, if we are fully booked, we may not be able to keep them, and we would expect your emergency contact to pick them up at the scheduled pick-up appointment.

🚨 Important: If you do not show up for your scheduled pick-up time without prior notice, there will be a $50 fee, plus an additional daily charge for each extra day your pet stays past their arranged pick-up date.

To avoid any issues, we always recommend booking your pick-up time for at least one day after your plane is set to arrive. If you anticipate any travel delays, please contact us as soon as possible to make arrangements!

At this time, we do not offer tours of our boarding space. This is to ensure the safety and health of all our current guests, as we want to prevent any potential diseases from being introduced. Additionally, many of our boarders can be quite nervous, and we want to avoid causing them any stress.

We understand that this may be disappointing, but we believe most owners would prefer to minimize disturbances around their pets. For your peace of mind, we have plenty of photos and videos available on our website and social media pages to give you a thorough look at the environment we provide. If you have any specific questions, feel free to reach out!

No, we do not sell rabbits or guinea pigs. We focus on boarding and rescuing rabbits and guinea pigs, providing them with care, attention, and a safe environment while they stay with us.

If you are looking to adopt, we do have a rescue and can sometimes have rabbits or guinea pigs available for adoption. Please contact us for more details or to inquire about adoption opportunities!